Main issues: Management wanted the lean programme to stress test the organisation to show areas for improvement to allow it to continue to out-perform its peers.
Key area’s for improvement were outlined as debt collection, invoicing efficiency, reducing paperwork where possible and unnecessary work process reduction. Improving the efficiency of the scheduling and administration team by reducing paperwork and unnecessary tasks. Staff interviews and brainstorming lead to an increase in administration efficiency which freed up 2.5 days per week for one admin person. Maximising bottom line profitability by introducing a range of cost and waste reduction strategies- €30,000 of savings was identified in the invoicing and associated process. The lean programme outlined ways to make sure that good processes are in place for getting invoices out and getting payments in on time. A new key resource was hired after key findings were identified. The project delivered smarter home-care services, on time and more cost effectively.