Business Overview
Blistered Bread is a fast-growing artisan bakery, based in Letterkenny Co Donegal, known for its handmade sourdough and small-batch approach. As demand surged, manual workflows and disjointed communication channels began straining the business’s ability to scale.
Project Objective
To centralise and digitise all core bakery operations—ordering, stock control, ingredient usage, and delivery coordination—within a unified, owner-managed platform that supports growth.
Key Challenges
- Orders handled via phone and handwritten lists
- Stock managed in Excel and ingredient logs on paper
- Deliveries confirmed through WhatsApp, with no traceability
- Frequent miscommunication, over-ordering, and waste due to siloed processes
Digital Lean Transformation
Working directly with Adrian (owner), and the team:
- Mapped and integrated bakery operations into a custom digital workflow
- Linked live inventory to order triggers and daily production
- Digitised delivery tracking and aligned it to actual batch outputs
- Scoped the building of mobile-friendly dashboards accessible from anywhere
- Eliminated reliance on paper, spreadsheets, and group chats
Results & Outcomes
- Single source of truth: One digital interface replaced whiteboards, texts, and Excel sheets
- 30–40% reduction in waste through better forecasting and live inventory data
- 85% drop in manual data entry across core processes
- 18+ admin hours/week saved, with faster onboarding and clearer roles
- Remote operations management via live dashboards, reducing the need for on-site oversight
Quote from Adrian Boylr(Owner)
“This system was built around how we actually work—it’s not generic. It saves us time, cuts waste, and helps the whole team stay in sync, even during busy weeks.”
